Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in from 3:00 PM. Check-out until 12:00 PM. Need flexibility? Club members have access to early check-in and late check-out subject to availability.

Question 2

Is the hotel pet-friendly?

Accepted Answer

Yes. Amatte is a refuge for you and your four-legged companion. Please check the specific policies per nest category when booking.

Question 3

Do you offer transfer services?

Accepted Answer

We coordinate transfers from Querétaro (QRO) or León (BJX) airports. Reach out via WhatsApp to arrange a hassle-free arrival.

Question 4

What dining experiences are available at the hotel?

Accepted Answer

Three concepts by Chef Toño de Livier: La Baha (Baja California cuisine), Mariscos Doña Livier (fresh ceviche and tostadas) and Cantón Birriamen (birria meets ramen). Plus, Aruma Skybar on the rooftop for the sunset ritual.

Question 5

Where exactly is Amatte located?

Accepted Answer

We are in the upper hills of San Miguel de Allende, a privileged location that offers panoramic views of the Parroquia and the sierra, away from the bustle yet just minutes from the historic centre.

Question 6

What is the design style of the suites?

Accepted Answer

Our suites follow the Wabi-Sabi philosophy, where the beauty of imperfection and natural materials take centre stage. Expect lime, wood and stone textures that create an atmosphere of absolute serenity.

Question 7

Do you have on-site parking?

Accepted Answer

Yes, we offer valet parking and a private car park so you can explore the city without worrying about your vehicle.

Question 8

What amenities will I find in my room?

Accepted Answer

Every suite is equipped with premium amenities, high-thread-count linens and design details that prioritise your rest and sensory comfort.

Question 9

Do you have a pool or relaxation areas?

Accepted Answer

We have a design-forward pool that blends into the landscape, perfect for soaking up the Bajío sun with an unmatched view of the horizon.

Question 10

Do I need to be a guest to visit the restaurants?

Accepted Answer

Not at all. Our dining spaces and terraces are open to anyone looking to enjoy the finest cuisine and views in San Miguel de Allende.

Question 11

Do I need a reservation for the rooftop?

Accepted Answer

Given the popularity of our sunset views, we highly recommend booking your table in advance to secure the best spot.

Question 12

Do you have a kids' club or children's areas?

Accepted Answer

Amatte is a space designed primarily for adults and young guests seeking a design-driven, relaxed atmosphere. We do not have dedicated children's areas or childcare services.

Question 13

Can I visit the hotel just to take photos?

Accepted Answer

Access to our facilities and terraces is reserved for guests and patrons of our restaurants or bars.

Frequently Asked Questions